Your Sarathi account on the Parivahan portal helps you manage all your driving licence services online, like applying for learner or permanent licence, booking test slots, checking licence status, and more. Sometimes, users find they cannot log in because the account has been locked. This guide explains in simple English how that happens, what you can do, and how to recover your access. All information below is based on common issues and official Parivahan login guidance.
When you try to sign in to your Sarathi account and enter wrong details several times, the system may lock your account to protect it from unauthorized access. This is a security measure meant to keep your personal data safe.
The account may also lock if you attempt to access the portal with the wrong password, user name, or OTP too many times in a short period. Many users face this after repeated login attempts with incorrect information.
Parivahan Quick Actions (Official Links)
Use official government portals and apps for driving licence and vehicle related services.
This is an informational website. All buttons redirect to official government platforms.Overview Table: Locked Sarathi Account Common Causes and Solutions
| Problem | Cause | Solution |
|---|---|---|
| Multiple failed logins | Wrong credentials entered repeatedly | Wait, reset password, use “Forgot Password” |
| OTP not received | Mobile network or DND on phone | Check signal, disable DND, resend OTP |
| Forgotten password | Cannot recall correct password | Use “Forgot Password” reset |
| Forgotten username | Can’t remember registered user ID | Recover via registered mobile/email |
| Server or portal issue | System maintenance or slow server | Try again later, use different browser |
| Mobile number changed | Old number inactive for OTP | Update mobile at RTO, then reset |
Table data reflects typical Sarathi login issues and solutions commonly reported for the Parivahan portal.
What Happens When Your Account Is Locked
When Sarathi locks your account, you will usually see a message like “Account Locked” or be unable to sign in even with the right details. The portal won’t let you proceed until the lock is removed. Sometimes the lock is temporary, and it may clear automatically after a short time. Other times you must take steps to regain access.
First Step: Wait for Auto Unlock
Often, if the account is locked due to too many login attempts, the system will unlock itself after some time (for example 15–30 minutes). If you are not in a hurry, simply wait and try logging in again later. This is one of the simplest solutions.
Reset Your Password Using “Forgot Password”
If waiting doesn’t help, or you forgot your password, use the “Forgot Password” option on the Sarathi or Parivahan login page:
- Go to the Sarathi login page.
- Click Forgot Password.
- Enter your registered mobile number or email.
- You will receive an OTP on your phone or email.
- Enter the OTP and set a new password.
This resets your password and usually unlocks the account so you can log in with the new credentials.
If OTP Is Not Received
If you face an OTP problem while resetting your password, it may be due to poor network signal, phone settings (like DND), or delays. Try these:
- Check that your mobile signal is strong.
- Turn off Do Not Disturb (DND) for transactional SMS.
- Wait a few minutes and try “Resend OTP.”
- If you have access to email, check the email inbox or spam folder for the OTP.
If you still don’t receive the OTP, you may need to contact support or visit your local RTO to update your mobile number.
Recover Forgotten Username
Sometimes the Sarathi account is locked simply because the user can’t recall the correct username. Typically, your registered mobile number or email address acts as your username.
If the portal offers “Forgot Username” or similar recovery, enter your registered contact details to retrieve it. If not, try locating old emails or SMS from Parivahan that mention your login name.
Use a Different Browser or Clear Cache
At times, the problem may not be your account it may be your browser. Browser cache, old cookies, or compatibility issues may stop the Sarathi login page from working properly.
Try these steps:
- Clear your browser cache and cookies.
- Try logging in with a different browser like Chrome, Firefox, or Edge.
- Use incognito or private browsing mode.
This can fix page-loading issues that make login or recovery difficult.
Check for Portal or Server Problems
Sometimes the Sarathi portal may be temporarily down or under maintenance. Online systems handle many requests and may slow down or show errors during peak times or updates.
If the portal isn’t working, try again later. If the problem persists, official channels sometimes announce maintenance on social media or help pages. If you believe the site is down, an RTO visit can help complete urgent tasks.
Update Your Registered Mobile Number
If your Sarathi account is locked and you can’t receive OTP because your registered mobile number has changed, you may need to update your mobile number with the RTO first. This is especially true if your old number is lost or inactive.
Visit your local Regional Transport Office (RTO), provide proof of identity (like Aadhaar), and ask to update the mobile number linked to your Sarathi account. Once updated, you can use it to reset your password and unlock.
Contact Parivahan Helpdesk
If all online steps fail, contact Parivahan support to ask for help unblocking your account or resolving issues you cannot solve online. While specific contacts for Sarathi aren’t always listed on the main site, the Parivahan help page provides general support contacts that may assist with login issues.
Include details like your mobile number, email, application number, and error messages when you communicate, so support can assist you accurately.
Best Practices to Avoid Account Lock in Future
To avoid having your Sarathi account locked again:
- Enter login details carefully avoid mistakes in username or password.
- Keep your mobile number updated in Parivahan so OTP works.
- Don’t request OTP repeatedly in a short time — wait a few minutes.
- Avoid logging in multiple times with wrong details.
- Save your login credentials securely so you don’t forget them.
Good habits help keep your account usable and secure.
FAQs (Frequently Asked Questions)
1. Why did my Sarathi account get locked?
If you enter wrong login details several times, the system may lock your account for security.
2. Will my account unlock automatically?
Yes, sometimes the account unlocks on its own after a short wait.
3. How do I reset my Sarathi password?
Use the Forgot Password link on the login page and follow OTP verification.
4. What if the OTP doesn’t arrive?
Check your mobile signal, disable DND, retry, or use email if possible.
5. Can I recover my username?
You can recover the username using your registered mobile or email.
6. What if my mobile number changed?
Visit your local RTO to update the mobile number first, then reset the account.
7. Will clearing the browser help?
Yes, clearing cache and cookies often fixes login issues.
8. Do I need to contact support?
Yes, if online recovery doesn’t work, Parivahan helpdesk can guide you.
9. Can server problems lock my account?
Server downtime won’t lock your account, but it can prevent login until the portal is stable.
10. Is Sarathi account the same as Vahan account?
Sarathi is specific to driving licence services; Vahan is for vehicle registration, though both use the Parivahan portal.