Fix Parivahan Sarathi “No Status Found” Error – Complete Step-by-Step Guide

The Parivahan Sarathi Portal is the official online system of the Government of India for driving licence services. It is used for Learner Licence (LL), Permanent Driving Licence (DL), DL renewal, duplicate DL, address change, and appointment booking.

Every day, 5 to 10 lakh applications are processed through Sarathi across India. Because of this heavy usage, many users face errors while checking their application status. One of the most common problems is the “No Status Found” error.

Application status is very important because it shows whether your application is submitted, payment is successful, documents are verified, or appointment is confirmed. Without status visibility, users feel confused and worried. In most cases, this error is temporary and happens due to server delay or incorrect details.

Understanding how the Sarathi system works helps you fix this issue quickly without visiting the RTO.

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What Does “No Status Found” Error Mean

The “No Status Found” message appears when the Sarathi system cannot fetch your application data from the server. This does not always mean your application is rejected or deleted.

In simple words, the system is unable to match:

• Your application number
• Your date of birth
• Your service type

This error usually appears within:

• 0–24 hours after application submission
• After payment but before data sync
• During heavy server traffic

According to user reports, around 35–40% of new applicants see this error at least once. In 80% of cases, the status becomes visible automatically within 24 to 72 hours.

So, if you just applied today and see this error, do not panic. It is a system delay, not a failure.

Common Reasons for “No Status Found” Error

There are many reasons why this error appears. Below are the most common causes explained simply:

• A – Application not synced yet
• B – Browser cache issue
• C – Correct application number but wrong DOB
• D – Data not updated from RTO server
• E – Entering LL details instead of DL
• F – Fresh application still under processing
• G – Government server overload

Statistics show:

• 60% of errors are due to server sync delay
• 25% of errors are due to incorrect details entered
• 15% of errors are due to browser or device issues

This means most problems are technical and not related to the user’s eligibility or documents.

Important Time Gap Before Status Appears

One key thing many users do not know is that Sarathi does not update status instantly.

Here is the normal time cycle:

• Application submission → Immediate
• Payment confirmation → 0–24 hours
• Status visibility → 24–72 hours
• Appointment data update → 1–3 days

If you check status within 2–3 hours of applying, there is a high chance of seeing “No Status Found”.

Out of 100 applications:

• 70 applications show status within 24 hours
• 20 applications show status in 48–72 hours
• 10 applications may need manual refresh or complaint

This delay is normal and mentioned in official guidelines.

Step-by-Step Method to Fix “No Status Found” Error

Follow these steps carefully:

1. Open the Sarathi portal
2. Click on Application Status
3. Enter the correct application number
4. Enter date of birth in DD-MM-YYYY format
5. Select correct service (LL or DL)
6. Click submit

If status does not appear:

• Clear browser cache
• Use Google Chrome or Edge
• Try Incognito mode
• Check after 24 hours

In 75–80% of cases, this method works without any further action.

Difference Between New Application and Existing Record Error

Many users confuse two different problems:

New Application Delay

• Application submitted recently
• Status not visible yet
• Fix: wait 24–72 hours

Existing Record Issue

• Old DL or LL record
• Data not linked properly
• Fix: manual correction or RTO update

If you applied more than 3 days ago and still see “No Status Found”, your issue is likely an existing record mismatch.

This usually happens when:

• Old DL was issued before digitization
• Name or DOB mismatch exists

How to Fix Error for Old or Existing Driving Licence

For existing DL holders, follow these steps:

• Use DL number instead of application number
• Check status under DL Services
• Verify spelling of name and DOB

If still not found:

• Visit nearest RTO
• Request DL data seeding
• Carry original DL and Aadhaar

Around 15–20% of old DL holders face this issue because older records were not fully digitized.

Once updated, status becomes visible within 24–48 hours. official website

When and How to Raise a Complaint

If the error continues after 72 hours, you should raise a complaint.

Official support emails:

• helpdesk-sarathi@gov.in
• helpdesk-vahan@gov.in

Include these details:

• Application number
• Date of birth
• Mobile number
• Service type
• Screenshot of error

Response time:

• First reply: 3–5 working days
• Full resolution: 7–10 working days

Only 8–10% of users need to raise complaints. Most issues resolve automatically.

Best Time to Check Application Status

Server traffic plays a big role.

Best time:

• 6 AM – 9 AM
• 11 PM – 2 AM

Worst time:

• 10 AM – 2 PM
• 6 PM – 10 PM

Checking during low traffic reduces errors by nearly 40%.

Always avoid checking status repeatedly within short intervals. This can temporarily block data fetch.

Final Tips to Avoid “No Status Found” Error in Future

Follow these best practices:

• Save application number safely
• Take screenshots after submission
• Do not check status immediately
• Use correct date format
• Avoid peak hours
• Keep patience for 72 hours

Key Fact:

90% of “No Status Found” errors are temporary and auto-fixed by the system.